PRESIDENT, LES CLEFS D'OR CANADA
CHEF CONCIERGE, FOUR SEASONS HOTEL TORONTO
Carolina is the Chef Concierge at the Four Seasons Hotel Toronto Flagship Property, President of Les Clefs d’Or Canada and Communications Director for Les Clefs d’Or* worldwide.
Prior to Four Seasons, she dedicated 14 years to InterContinental Hotels, receiving the award for InterContinental’s Best of the Best Chef Concierge of the Americas in 2011 for her unparalleled service. She has been involved with the Executive Board of Les Clefs d’Or Canada for the past 10 years, leading numerous projects including her brand awareness campaign that inspired the association’s global tagline #yourkeytoeverything.
A passionate advocate of the hotel Concierge profession, she is a regular public speaker on exceptional service and the hotel Concierge profession, and continues to live and exhibit her gold standard away from the podium.
Prior to being a Concierge, Carolina was a professional theatre Stage Manager for 18 years—perhaps the major player in her ability to keep the show that is guest experiences running so smoothly. She lives in East York and shares her life with husband and French Chef Masayuki Tamaru and their daughter Josephine.
* Les Clefs d’Or® - Your Key to Everything™
Les Clefs d’Or (translated as The Golden Keys) is a professional association of hotel concierges, with approximately 4000 members working in over 80 countries and 530 destinations, in literally every corner of the world. Easily identified by the golden crossed keys on their lapels, these members are an elite fraternity, globally connected, committed to professional development, and driven to setting new standards for guest service perfection.
With roots dating back to 1929, Les Clefs d’Or was officially founded in France in 1952, as a not-for-profit organisation based on two pillars: Service and Friendship. Before earning the right to wear the golden keys, those who aspire to become a member must have numerous years of experience as a hotel concierge, pass comprehensive testing and prove beyond doubt their ability to deliver the highest quality of service.
Serving more than 100 million guests every year, Les Clefs d’Or members fulfil an infinite variety of requests from the everyday to the extraordinary. As lifelong professional hotel concierges, their experience, knowledge and professional relationships make them the most reliable local experts and Ambassadors of their chosen destinations.
With every member having access to the Les Clefs d’Or global network, often meeting face-to-face at one of their annual International Congresses, there is no where they cannot reach or guest request they cannot deliver. No one knows the world like Les Clefs d’Or. From Berlin to New York City, Paris to Tokyo, and everywhere in between, Les Clefs d’Or concierges strive to provide nothing short of inspired service.
For further information about Les Clefs d’Or, please visit www.lesclefsdor.org.